Comments on: Apple Contradicts Itself and Puts Me in a Rough Spot With iPhone 4 Antenna Conundrum, Has Me Looking for a New Handset

By: tj

tj — Tue, 27 Jul 2010 04:26:21 +0000

I say send it back in. Apple seems to have a reoccurring issues with many first-batch gadgets, especially after a major redesign like this. By the time the white iphone comes out everything should be fixed.

By: PrincessNybor

PrincessNybor — Thu, 22 Jul 2010 07:56:49 +0000

Sure, Steve Jobs is a pompous ass, but what other company besides Apple would have done as much? They’re offering free cases and refunds for those unhappy with their purchase. What else do you want them to do? Give you a blanket, unending window to exchange a device which, by the way, is so popular that they HAVE NO STOCK.

My husband and I both have the iPhone 4, and ours came in a later batch on July 9th. Neither of us is able to reproduce the antenna issue at all. In fact, we know several other people with the phone, none of whom can reproduce it.

Sorry for the bad luck, but as others have said, Apple is willing to give you a refund. Take it. Try another handset. If you like it, great. If not, then return it when Apple gets more iPhone 4 stock. I’m really not seeing the reason for all your angst, dude.

By: Guy

Guy — Tue, 20 Jul 2010 14:12:53 +0000

I was a long term Windows Mobile user, 8 years in fact and I switched to Android. I can’t ever see myself turning back.

I sure hope you get your upgrade rights back and land a Capacitive, reports are good on that and you also get to join the Android party.

By: chippy

chippy — Tue, 20 Jul 2010 11:42:53 +0000

Marketing BS isn’t exclusive to Apple so don’t worry about the contradiction. You’ll find it again soon on another product.

As for the phone, just return it now and try the Captivate. Don’t you get 30 days with that too?

By: opcow

opcow — Tue, 20 Jul 2010 11:15:28 +0000

If you aren’t happy you can return it. What’s the problem? I’ll bet a good deal of the people who are complaining the loudest will end up keeping the phone anyway.

With regard to the supposedly conflicting antenna problem statements: I don’t see a contradiction. They knew that, like all (at least in my experience) phones they signal could be affected by the way it’s held, but they didn’t think it would be any more of a problem than it for wireless phones in general. Of course, they were wrong, it appears and the attenuation may be greater than on other contemporary smart phones.

There’s a lot to like about the iPhone 4 and I can understand the disappointment if yours sucks at being a phone, but I can’t understand anger and threats of lawsuits by people who have the option to return their sucky phone for a refund or another kind of phone (there are lots of good Android phones to choose from).

By: Yu

Yu — Tue, 20 Jul 2010 09:18:37 +0000

“[...] and if I can return the iPhone and get my upgrade eligibility back [...]”

I’ll be waiting to see if AT&T will do that; Bless Europe when it comes to mobile phone carriers.

By: bkos

bkos — Tue, 20 Jul 2010 06:55:18 +0000

I think Steve gave the answer to every question, “If you don’t like it, take it back”. It’s not the only smartphone. As long as Apple gets away with crap like this they won’t change anything. Maybe if they have to take back a million phones they would consider bringing a working phone to the market next time. Now, I know this is not going to happen, but instead of whining customers should ake actions companies really do care about.

By: Steve

Steve — Tue, 20 Jul 2010 06:39:27 +0000

You are quite right about this. Clearly they sold a phone which was knowingly faulty and therefore not of merchandisable quality.
I also notice that throughout all this no one ever mentioned the reception problem with the iPad
Do we have a theme here?